Refund policy

Refund & Exchange Policy

At SEVRICA, your satisfaction is our priority. We stand behind the quality of our products and want you to shop with confidence. That's why every purchase is backed by our 60-Day Money-Back Guarantee.

If you're not completely satisfied with your order, you may request a return or refund within 60 days of the date your order was delivered. Unfortunately, we are unable to process refund or exchange requests submitted after the 60-day return period.

How to Request a Return

To start a return or refund request, please contact our customer support team at:

Email: support.sevrica@gmail.com

Please include your order number or order confirmation in your email so we can quickly locate your purchase and provide you with the return instructions.

Refund & Exchange Eligibility

Once we receive your returned item, our team will inspect it and notify you by email once the return has been reviewed.

We accept returns for both defective and non-defective products, whether they have been used or unused, provided the request is made within 60 days of delivery.

If your return is approved, you may choose one of the following:

A full refund to your original payment method.
An exchange for the same item.
An exchange for another product of equal value (subject to availability).

Approved refunds are typically processed within 1–15 business days, depending on your payment provider or financial institution.

Return Shipping

Customers are responsible for the cost of returning their items unless the return is due to an error on our part or the product arrived damaged or defective.

For your protection, we recommend using a shipping service that includes tracking, as SEVRICA cannot be responsible for return packages that are lost in transit.